What does a system refer to in quality management?

In quality management, a system refers to a set of interrelated processes. This concept emphasizes that quality cannot be achieved through isolated efforts or individual tasks; instead, it requires a holistic view of how various processes interact and contribute to overall quality objectives.

A system in this context includes not just specific activities but also the relationships and dependencies between those activities. By understanding these interconnections, organizations can better identify areas for improvement, streamline processes, and ensure that quality is maintained throughout every stage of production or service delivery.

This perspective is foundational in quality management standards like ISO 9001, where the effective management of interrelated processes is key to achieving consistent quality outcomes and ensuring customer satisfaction. Thus, the correct choice highlights the importance of viewing quality management as an integrated whole rather than disjointed elements.